Fine Knitwear

Returns & Exchanges

EXCHANGES ON WEB ORDERS

Please note the refund policy outlined here is restricted to webstore purchases and does not necessarily apply to merchandise bought in-store.

If you are not completely satisfied with your purchase, we will be happy to accommodate you with an exchange within the next 14 business days of receiving your order. Simply return the parcel with the items you wish to return, unworn and labels still in place, along with the return form duly filled out with the styles, sizes and colors you wish to acquire. All exchanges are to be shipped back to our distribution center, 5158 St-Laurent Boul, Montreal, Quebec H2T 1R8, Canada, in the box provided to you using the pre-paid FedEx label. Upon receiving your returned merchandise, we will send you email confirmation of your exchange along with your new shipping details. If you have easy access to one of our five ça va de soi stores, your return or exchange will also be accepted in-store (hyperlink page boutiques). For more detailed instructions on how to return or exchange your purchases, please visit our FAQ page.

REFUNDS ON WEB ORDERS

Please note the refund policy outlined here is restricted to webstore purchases and does not necessarily apply to merchandise bought in-store.

It is our mandate to ensure you are of the utmost satisfied with your special ça va de soi pieces. If, within 14 business days, you are not satisfied with your online purchase, you may return the parcel with the items you wish to return, unworn and labels still in place, along with the return form duly filled out. All returns are to be shipped back to our distribution center, 5158 St-Laurent Boul, Montreal, Quebec H2T 1R8, Canada, in the box provided to you using the pre-paid FedEx label. Upon receiving your returned merchandise, we will promptly refund the amount charged for the pieces returned to your mode of payment. Please note that refunds will be credited to the original purchaser’s credit card and may take up to 10 business days for your financial institution to complete.

If you have easy access to one of our five ça va de soi stores, your return or exchange will also be accepted in-store (hyperlink page boutiques). For more detailed instructions on how to return your purchases, please visit our FAQ page.

FOR ADDITIONAL INFORMATION

service@cavadesoi.com
1-888-288-2837