Fine Knitwear

Frequently asked questions

 

How do I make a purchase?

At ça va de soi, we want your shopping experience to be as easy and pleasant as possible.

  • Simply use the WOMEN, MEN and ACCESSORIES links to then browse the different categories. You will then be able to narrow down your search through different filters.
  • Once you have found an item, select the color and the size that you want, and use the 'ADD TO SHOPPING CART' button underneath.
  • You may review the items in your shopping bag at anytime and without exiting your page by simply selecting the 'SHOPPING BAG' link at the top right of the page. You can add products to your Wish List (hyperlink to 'How do I create a wish list? ' section, see below ) or use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.
  • Click on 'PROCEED TO PURCHASE' to complete your order.

 

How do I choose the right size?

For all sizing queries, please consult our size chart and measurement instructions. You will also find measurements of the mannequin pictured. 

As sizes may slightly vary between styles and materials, we have also provided the silhouettes for each item.

 

How do I know the item I want is in stock?

Save for rare exceptions, all items displayed are in stock. However, if a size is unavailable for purchase, the corresponding box will not appear. Please be aware that even if an item is in your shopping bag, it can still be purchased by another customer until you have completed your order. If the product you want to buy is out of stock, add it to your Wish List to save and view at any time and be notified when it is back in stock.

 

How do I create a wish list?

A wish list is a very useful tool to save your favourite styles, share content with friends or ask one of our Personal Stylists (hyperlink) for input on your selection.

  • To create a Wish List, you will need to register and sign in on the online store. When browsing, simply click the 'ADD TO WISHLIST' button and the item will automatically be moved to your list.
  • Find your Wish List at the top right corner of the page.
  • From your Wish List, simply click the item image to return to the product page and access more information.
  • You may also add your saved items to your shopping bag by checking the corresponding box and clicking 'ADD TO SHOPPING BAG', or remove them by clicking THE 'X' button.

 

What methods of payment does ça va de soi accept?

We accept Visa, MasterCard and American Express.

 

Which countries does ça va de soi ship to?

Ça va de soi ship to Canada and internationally. If your country is not listed in the options when ordering, please contact us.

 

Does ça va de soi ship to Post Office boxes or Freight Forwarding addresses?

Please note that we do not deliver to Post Office boxes or Freight Forwarding addresses under any circumstances.

 

Does ça va de soi ship to multiple addresses?

We are only able to ship to one address per order. Therefore, if your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. Please note you may add each of them to your address book for later use, in order to speed up your checkout process.

 

How safe is it to use my credit card online at ça va de soi?

Your personal online security is very important to us. We use TD Merchand, a secure electronic payment gateway that submits and securely processes your credit card information, ensuring your data remains protected. In addition, this gateway will confirm that the billing address you provide matches the address on file with your credit card company. Finally, the use of a unique personal code during an online transaction allows us to verify the authenticity of an online shopper to their issuer in real time.

 

How much tax will I have to pay?

Prices displayed on the website are exclusive of taxes. When you proceed to submit your order, sales tax will automatically be calculated on the total merchandise value depending on your province and displayed on the order summary page.

 

How will I know you received my order and when will my payment be deducted?

After you place your order, you will receive an automatic email confirming your order and that your payment has been received.

 

Can I track my order?

Once your order has been shipped, you will receive email confirmation of your shipping details as well as a tracking number and link. 

 

Do I need to sign for my order?

A signature is required for packages delivered by Canada Post and FedEx.

 

How do I return or exchange an item?

For an easy free return or exchange, we have included a prepaid shipping label in all orders shipped within Canada. Simply affix the label on your return package. If you wish to exchange an item, please send us an email at service@cavadesoi.com to process your retrun. Please make sure to keep it in the first 14 business days following your purchase, along with the return form and the original packaging.

Please note that your items should be sent back to us within 7 business days of receiving your order to be eligible for return and within 14 days for an exchange. The return form should be enclosed in the package and all items should be in original unused condition, with garment tag still attached. We reserve the right to refuse a refund or exchange if any of the above specified conditions are not met.

 

Can I purchase an item to give as a gift?

Giving a gift through the ça va de soi online store is easy. Simply enter your own address as the billing address and the recipient's address as the shipping address. Then please send us an email at service@cavadesoi.com and specify that your purchase is a gift.

We will make sure no pricing information is included with the shipment and the recipient will receive a blank invoice with the return form.

 

Can my gift recipient return or exchange a gift?

We are pleased to accommodate if your gift recipient wishes to exchange an item for a different size or color. The recipient may do so by using the prepaid shippig label. If your gift recipient wishes to exchange the item for an alternat style, we suggest for them to return the order and for the original purchaser to order the new item separately.

 

Does my personal information remain private?

Although we require a certain amount of information such as your name, your address or your credit card number in order for you to shop with us, please be assured all of it is kept strictly confidential. We will at no point share, rent or sell this information to third parties.

 

What are cookies? How does ça va de soi use cookies?

A cookie is a piece of information stored on your computer's hard drive by your web browser to track your movements within websites. By gathering and remembering information about your preferences, it allows web applications to respond to you as an individual and to tailor their operations to your needs, likes and dislikes. Cookies aim to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies but you may change your settings to prevent so. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Here is how ça va de soi makes use of cookies:

  • - To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site
    We may use feedback you provide to improve our products and services.
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

FOR ADDITIONAL INFORMATION

service@cavadesoi.com
1-888-288-2837